> For the complete documentation index, see [llms.txt](https://help.heymilo.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.heymilo.ai/instructions-and-troubleshooting/faq-troubleshooting.md).

# FAQ/Troubleshooting

Welcome! We're here to help you easily resolve common issues you might encounter during your interview process.

**1. I can't access the interview platform.**

* **Check your Internet Connection**: Ensure you are connected to a stable internet connection. Try resetting your router or connecting to a different network.
* **Browser Compatibility**: Make sure you are using an updated web browser such as Google Chrome or Edge.
* **Clear Cache and Cookies**: Sometimes, clearing your browser's cache and cookies can resolve access issues.

**2. The interview platform is not loading properly.**

* **Refresh the Page**: Try refreshing the webpage or restarting your browser.
* **Disable Extensions**: Browser extensions can sometimes interfere with the platform. Disable any unnecessary extensions and try again.
* **Switch Devices**: If the issue persists, try accessing the platform from a different device.

**3. I can’t enable my microphone or camera.**

* **Check Permissions**: Ensure that your browser has permission to access your microphone and camera. You can usually find these settings in your browser's privacy or security settings.
* **System Settings**: Check your computer’s system settings to ensure the microphone and camera are enabled and set as the default devices.
* **Restart Device**: Sometimes a simple restart of your computer can resolve hardware access issues.

**4. The audio or video quality is poor.**

* **Check Internet Speed**: A stable and fast internet connection is crucial for good audio and video quality. Test your internet speed and move closer to your Wi-Fi router if needed.
* **Close Background Applications**: Ensure no other applications are using significant bandwidth or processing power.
* **Use Headphones**: Using headphones can often improve audio quality by reducing background noise.

**5. I was disconnected from the interview.**

* **Rejoin the Interview**: Try to rejoin the interview using the same link.
* **Notify the Recruiter**: If you are unable to rejoin, notify the recruiter as soon as possible to reschedule.
* **Check for System Updates**: Ensure your device's operating system and browser are up to date to avoid connectivity issues.

**6. I can't find the interview link.**

* **Check Your Email**: Look for an email from your recruiter or HeyMilo with the interview details and link. Make sure to check your spam/junk folder.
* **Contact Support**: If you still can’t find the link, contact your recruiter or <support@heymilo.ai> for assistance.

**7. I’m experiencing lag or delays during the interview.**

* **Close Other Applications**: Make sure no other applications are using significant bandwidth.
* **Use a Wired Connection**: If possible, connect to the internet using a wired connection for a more stable experience.

**8. I can't hear the interviewer or they can't hear me.**

* **Check Audio Settings**: Ensure your microphone and speakers are correctly configured and not muted.
* **Test Hardware**: Test your microphone and speakers with another application to ensure they are working.
* **Rejoin the Call**: Sometimes rejoining the call can resolve audio issues.

**9. The interview platform freezes or crashes.**

* **Refresh the Page**: Try refreshing the page to resolve temporary issues.
* **Update Your Browser**: Make sure your web browser is up to date.
* **Try a Different Browser**: Switching to a different browser can sometimes resolve the issue.

## **Support**

We hope this guide helps you troubleshoot any issues you may encounter. For any further assistance, don't hesitate to reach out to our support team at <support@heymilo.ai> or send us a message through our Intercom system (See “Messages” tab once you click “Contact Support”).

Good luck with your interview!